Charlotte Reviews

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Charlotte, NC review summary

5 5
5 reviews

5on, Sep 17, 2020

Jessica G.

We could not have been more impressed with Joe Raper at Craftsman Roofs. We have a lot of servicemen/repairmen that come to the house and try to up-charge us on services we don’t actually need. Not with Joe. He was SO honest and thorough. He took his time to explain everything in detail as to what he found and what he didn’t find! We actually didn’t even need to replace our roof at this time! He was so honest and treated our home as if it was his and took a ton of photos and drone footage to show us the condition of the roof. Would HIGHLY recommend calling Joe for any roofing needs. He’s in our book now to use again in the future 👍🏼

Business Response:
Our team loves hearing from happy customers. Thank you so much for sharing your feedback!
5on, Sep 14, 2020

I recently had my shingle roof replaced with Craftsman. Communication with Joe was great! I met with Joe on the day the crew arrived to remove the old shingles. Joe was overseeing the job and answered all my questions and was very professional. I was amazed how quickly the crew was able to remove the old shingles and clean up! The same was true when the new shingles arrived and were installed. I highly recommend Craftsman. Thanks Joe!

Business Response:
We’re thrilled to hear you were happy with your experience! Thanks for sharing your feedback with us.

5on Google, Sep 10, 2020
Ann Wierengo

Joe was very informative and professional. They delivered exactly as promised. They workEd with our insurance company. They were so thorough the claim was approved with out needing additional information. We LOVE our new roof!!

Business Response:
We’re so glad you enjoyed your experience! We’ll pass along your kind words to our team. Thanks for sharing your thoughts with us and the community.

5on Google, Aug 28, 2020
Martha Ernst

If you’re like me and you have a dated, shabby roof in need of professional rescue but you’ve no idea exactly where to begin –or even if you’re ready for a complete roof overhaul to achieve a new look– you’ll need to entrust your project to a pro who is accessible and patient. Have no hesitation in hiring Joe at Craftsman Roofing and Restoration! Joe provided before-and-after photos and patiently explained the necessary steps of work on my project. He advised me on information I’d need for my insurance company and provided follow up instruction and recommendations for me to consider moving forward. Once Joe had finished, he blew out all dirt, dead leaves and debris from my gutters and even from my walkway! I’m delighted to vouch for Joe’s professionalism and, frankly, his careful pursuit of an excellent job, despite the challenging environment. Joe’s quality of work on my project, his reliability in doing what he said he would do and his trustworthiness in providing for me an honest assessment of my roof are all reasons I highly recommend Joe. For any roofing project, large or small, I encourage you to call Joe at Craftsman and start a dialogue about your roofing concerns. You won’t be disappointed. His open communication from start to finish will put your mind at ease! Thank you Craftsman Roofing and Restoration for your uncommonly high standards in the pros you hire and thank you Joe for exceeding my expectations.

Business Response:
Thanks for the positive review, Martha! We are so pleased that you are happy with your new roof and enjoyed working with our team, especially Joe. Again, thank you for the recommendation—we enjoy seeing our customers’ appreciation! We hope to work with you again soon.

5on Google, Aug 27, 2020
Jade Tupper

Joe at Craftsman Roofing was superb. He is so knowledgeable and helpful with every step of this process from beginning to end. We were able to get all of the preliminary inspection with limited contact and paperwork done via email as to maintain social distancing in these uncertain times. Joe and his team were a pleasure to work with as they were quick, efficient, and meticulous. There was not one bit of scrap roof or nail to be found anywhere near my property when they were finished. Our new roof is beautiful and we couldn’t be happier with it.

Business Response:
We love getting feedback from customers like you! Our dedicated staff is pleased to see your encouraging review. We look forward to serving you again.

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